Assisted living facilities should vet outside home care agencies through official records, current documentation, and written operating procedures. In Indiana, due diligence should confirm the agency’s identity and license, insurance, caregiver screening and training, supervision, and incident-response process before resident referrals begin.
To verify a home care agency license, search the Indiana Department of Health’s Personal Care Services Agency directory and compare the listing with the agency’s legal name, address, license number, and expiration date. Indiana requires a license for a Personal Services Agency providing attendant, homemaker, or companion services in the state.
Do not rely only on a certificate supplied during a sales meeting. Save the official search result or verification date, then repeat the check before renewal or whenever ownership, address, or business identity changes.
The current IDOH directory lists Nana Cares LLC at 3901 W. 86th Street, Suite 360, Indianapolis, with a license expiration date of March 31, 2027.
Facilities creating a broader review process can reference choosing a home care agency partner for assisted living.
Home care agency insurance requirements should be reviewed with the facility’s insurer, legal counsel, and risk-management team. Ask for current certificates and confirm which entity and services the policies cover.
Depending on the arrangement, the review may include:
NCAL recommends addressing liability, workers’ compensation, proof of insurance, and annual reverification in written private-caregiver policies. It also recommends professional legal and insurance guidance because needs vary by state and organization.
Ask the appropriate insurance professional to explain what each certificate confirms, whether the coverage fits the proposed services, and whether additional documentation is needed.
Caregiver background screening and training should be reviewed through the agency’s written policies, compliance statements, and competency procedures rather than requests for unrestricted access to individual personnel files.
Indiana requires Personal Services Agencies to apply for national or expanded criminal-history checks for employees providing in-residence services. State licensing materials also require agencies to evaluate competency for each attendant-care task and complete and document training when improvement is needed before unsupervised performance.
Ask the agency:
NCAL advises communities to define background-check, qualification, orientation, and reporting expectations consistently. Community orientation may cover access and emergency rules, but care-skills training remains the outside agency’s responsibility.
When privacy rules apply, request only information reasonably necessary for verification. HHS states that covered entities generally must limit protected health information requests and disclosures to the minimum necessary for the purpose.
Home care agency compliance documents should be organized in a credentialing file and rechecked on a defined schedule. Recommended items may include:
Recheck time-sensitive documents when they expire and review the operating relationship periodically. NCAL recommends maintaining current insurance information, written policies, documented communication, and clear reporting procedures.
These practices are due-diligence recommendations, not a universal legal checklist. Requirements vary by state, facility policy, payer, and agreement. Related terms can be addressed in an assisted living home care partnership agreement, while practical interview questions appear in questions to ask a home care agency partner.
Assisted living leaders can contact Nana Cares to request approved information about its Indiana license, insurance, caregiver screening, required training, supervision, service boundaries, and referral process. Nana Cares is listed in Indiana’s current PSA directory and describes itself as a licensed and insured non-medical Personal Service Agency.
A documentation review does not guarantee resident acceptance, staffing, payer authorization, or a service start date. Each referral remains subject to assessment, facility requirements, service scope, safety, and caregiver availability.
Compassionate, non-medical in-home care for seniors and adults with disabilities across Central Indiana.
Nana Cares provides personal care, homemaker services, companion care, respite care, and overnight support with a warm, professional approach.